# ADEGOKE, ADETEJU ZAINAB - Product & UI/UX Designer
Source: https://hello.cv/adetejuadegoke
Ojodu Berger

## Links
- Email
- Phone

## About
Creative and detail-oriented Product & UI/UX Designer with a strong foundation in customer experience, leveraging 3+ years of cross-industry exposure in tech, e-commerce, and finance. Adept at designing user-centered digital products for web and mobile, I am known for delivering intuitive, functional interfaces that solve real-world problems with empathy and insight. My expertise spans UX research, prototyping, and design systems, showcased through a diverse and impactful portfolio.

## Work
### Product Designer (Intern) | Enoverlab
Designed user flows and high-fidelity interfaces for internal dashboards and mobile apps, collaborating with product managers and developers to align user needs with business goals.
- Designed intuitive user flows and high-fidelity interfaces for internal dashboards and mobile applications, enhancing user experience and functionality.
- Developed responsive layouts and interactive prototypes using Figma, streamlining the design iteration process.
- Collaborated cross-functionally with product managers and developers to integrate user needs with strategic business goals, ensuring cohesive product development.
### UI/UX Designer (Apprenticeship) | Perxels
Completed multiple design briefs across diverse industries, building user personas, wireframes, and interactive prototypes with mentor feedback.
- Executed comprehensive design briefs across finance, lifestyle, and education sectors, demonstrating versatility in addressing diverse user experience challenges.
- Developed detailed user personas, wireframes, and interactive prototypes, incorporating mentor feedback to refine design solutions and improve usability.
- Established and maintained reusable UI components and consistent design systems, improving design efficiency and scalability across projects.
### Call Center Representative | Fairmoney Microfinance Bank
Supported customers via phone and chat, resolving payment and platform issues while providing valuable user feedback to product teams.
- Supported a high volume of customers via phone and chat, resolving complex payment and platform issues efficiently.
- Provided critical user feedback to product teams, contributing to design improvements and enhanced user satisfaction.
- Developed strong empathy and communication skills, consistently delivering exceptional customer service and issue resolution.
### Call Center Agent | Grolatech Credit Limited
Assisted users in navigating loan repayment and mobile platforms, logging recurring issues to inform design improvements.
- Assisted users in navigating complex loan repayment processes and mobile platforms, improving user understanding and compliance.
- Logged and analyzed recurring user issues, providing data-driven insights to inform product and design improvements.
- Enhanced customer satisfaction by effectively resolving user queries and streamlining support processes.
### Sales & Service Consultant | Jumia Nigeria
Assisted clients with online orders, ensuring safe delivery, and troubleshooting via chat for a leading e-commerce platform.
- Facilitated online order placement for clients on the Jumia website, ensuring accuracy and efficiency in transactions.
- Coordinated and ensured safe, stress-free delivery of orders to clients, maintaining high customer satisfaction rates.
- Provided effective chat support for order processing and troubleshooting, resolving issues promptly and professionally.
### Laboratory assistant (NYSC) | Federal Polytechnic, Ado-Ekiti
Supervised students during lab practicals, evaluated performance, and coordinated examination results, developing leadership and data accuracy.
- Supervised over 100 students during laboratory practicals, ensuring proper use of equipment and adherence to experimental protocols.
- Evaluated student performance and adapted instruction methods, contributing to improved learning outcomes and student success.
- Coordinated and compiled practical examination results across multiple courses, enhancing data accuracy and administrative efficiency.
- Developed strong leadership, data accuracy, and mentoring capabilities through hands-on student guidance and support.
### Quality Control officer (INDUSTRIAL TRAINING) | Farmex Meyer Limited
Conducted inspections and testing of pharmaceutical products, recorded and analyzed test data, and collaborated with lab teams to improve accuracy.
- Conducted thorough inspections and testing of pharmaceutical products, ensuring adherence to quality standards during the production process.
- Recorded and analyzed critical test data, maintaining stringent quality standards and regulatory compliance.
- Collaborated with laboratory teams to enhance testing accuracy and implement waste reduction initiatives.
### Laboratory assistant (SIWES) | Sabo Primary Health Centre
Assisted with patient sample handling, basic diagnostics, and record keeping, maintaining lab safety and supporting technicians in routine tasks.
- Assisted with patient sample handling and basic diagnostics, ensuring accurate record keeping for over 50 patients daily.
- Maintained strict adherence to lab safety protocols, contributing to a secure and efficient working environment.
- Supported technicians in routine tasks, gaining early exposure to structured systems and developing meticulous attention to detail.

## Volunteer
### Assistant Presiding Officer | Independent National Electoral Commission (INEC)
Supported a free and fair electoral process, assisting over 100 voters daily, operating electronic devices, and ensuring smooth station operations.
- Supported a free and fair electoral process, ensuring voter confidence and non-partisanship.
- Assisted over 100 voters daily, resolving inquiries and verifying identity with high accuracy.
- Operated electronic Card Readers and managed secure paper documentation, ensuring efficient and compliant operations.
- Guided voters in completing certificates and ensured smooth station operations, enhancing overall electoral efficiency.
- Built advanced communication, coordination, and documentation skills through active participation in electoral processes.

## Education
### Federal Polytechnic, Ilaro | Environmental Biology
### Moshood Abiola Polytechnic, Abeokuta | Science Laboratory Technology

## Languages
- English

## Skills
### UX Design & Strategy
Proficient
- UX Research
- Usability Testing
- User Flow Mapping
- Empathy Mapping
- Design Thinking
- Iterative Design Process
- Accessibility Design
- Inclusive Design
- User-Centered Design
### UI Design & Prototyping
Proficient
- UI Design
- Visual Hierarchy
- Wireframing
- Prototyping
- Responsive Design
- Design Systems
- UI Components
### Design & Collaboration Tools
Proficient
- Figma
- Adobe XD
- Notion
- Miro
- Adobe Illustrator
- Google Docs
### Professional Competencies
Proficient
- Cross-Functional Collaboration
- Problem Solving
- Communication
- Customer Experience
- Data Accuracy
- Mentoring

## Source
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